Diversity Search Group adding call center with 120 jobs in north Columbus

From Columbus Business First (By Carrie Ghose - Staff Reporter, Columbus Business First, October 19, 2018)

A Columbus staffing firm that helps clients increase diversity and inclusion plans to open a call center with 120 full-time jobs.  

Diversity Search Group LLC provides staffing, executive search and employee training services for clients, including government agencies, nonprofits and private businesses. While it places nearly 100 workers at any one time, according to Columbus Business First research, its full-time administrative staff is six people.

Started in 2005, the company has provided call center services for clients, but now will directly employ the customer service staff, with pay of about $15 hourly, according to material provided to Columbus City Council.

The company plans to build a 7,500-square-foot call center and move to a new headquarters at 2550 Corporate Exchange Dr., the building next to its current office just inside I-270 in far north Columbus. It will cost about $370,000 to renovate and equip the space, according to the Department of Development

Of the workers it has placed in the past, 80 percent are women, 60 percent non-white, 20 percent military veterans or their spouses, and half live in low-income neighborhoods federally designated as Empowerment Zones or Renewal Communities, the company has said.

"We help our customers overcome fears (about inclusiveness) by providing quality staff whose qualifications and work experience are stellar," founder Teresa Sheraldtold Business First when the company was an honoree in the 2016 Diversity Awards. "Diversity Search Group assists organizations in acclimating diverse staff to cultures resistant to diversity by providing access to support systems."

The Department of Development has proposed a five-year jobs creation incentive that pays 30 percent of income tax withholding for each Columbus resident hired and 25 percent for other new jobs. If Diversity Search creates all the 120 pledged jobs, it would save $119,000 to $143,000 while generating net new income taxes of $333,000 to $357,000.

City Council hears the proposal Monday and typically votes the following week.

Sherald was out of the office on Friday and not available for comment.

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